Shipping & Returns

Shipping

All orders ship free within the United States. Orders are processed within 1–2 business days of purchase and fulfilled through Amazon Multi-Channel Fulfillment. Standard delivery typically arrives 5–7 business days after your order ships. Tracking information will be emailed when your order ships.

We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.

For questions about bulk shipments or special delivery requirements, please contact us at info@rattleandrolltoys.com.

Returns

Retail Customer Returns

We want every customer to be satisfied with their purchase. If you experience a genuine problem with your order — a product arrives damaged or defective, you receive the wrong item, or your order is incomplete — please contact us within 15 days of delivery and we will make it right.

What qualifies for a refund:

  • Product arrived damaged or defective
  • Product was lost or not delivered
  • Wrong item shipped
  • Item is materially different from how it was described

What does not qualify for a refund:

  • A change of mind after purchase
  • No longer wanting the item
  • Dissatisfaction with personal preferences (color, style, size preference, etc.)

How it works:
Email info@rattleandrolltoys.com within 15 days of delivery with your order number and a brief description of the issue. For damaged or defective items, please include photos — this helps us identify and resolve quality issues with our supplier. We will respond within 2 business days with a resolution.

Refund process — no product return required:
Because our products are baby items and we prioritize safety, we do not accept returned merchandise back into our inventory. If your refund is approved, we will issue a full refund (including any shipping charges paid) to your original payment method within 5 business days.

Requirements for refunded items:
Because we cannot accept products back into our supply chain once they have left our fulfillment network, all refunded products must be destroyed or donated within 14 days of receiving the refund. Products may not be resold, listed on resale marketplaces, or transferred for commercial purposes after a refund has been issued. Donations to qualifying charities (such as Toys for Tots, local shelters, or children's hospitals) are encouraged.

For damaged or defective items, we may also offer:

  • A replacement product at no additional cost, shipped via Amazon Multi-Channel Fulfillment
  • Store credit in lieu of refund, at customer's choice

Beyond 15 days:
After the 15-day window, products are outside our return policy. If you discover a manufacturing defect after this period, please contact us — we may, at our discretion, still be able to help.

Contact:
Rattle and Roll Toy Company, LLC
7 Crossbow Court, Palm Coast, FL 32137
info@rattleandrolltoys.com
(551) 486-5022
Monday – Friday, 9:00 AM – 5:00 PM EST

Wholesale Account Returns

All sales are final for wholesale accounts. We do not accept returns for unsold inventory, overstock, or buyer's remorse.

Defective or Damaged Products:
If you receive a product that is defective or damaged during shipping, contact us within 48 hours of delivery at info@rattleandrolltoys.com with the following:

  • Your order number
  • Photos of the damaged or defective item(s)
  • Photos of the shipping packaging

Upon review and approval, we will replace the affected units or issue store credit at our discretion. We do not issue cash refunds for wholesale accounts.

Shortages:
If your order arrives with missing units, report the shortage within 48 hours of delivery with photos of the packaging. Confirmed shortages will be fulfilled at no additional cost.

For complete wholesale terms and policies, see our Terms and Conditions page.